Did anyone hear of an incident were a brain surgeon was operating on the wrong side of a patent’s head? Oh yes, that’s correct, in Rhode Island, in a room full of medical experts… wrong side of the head!
What if it was the third time in recent history for one of the largest hospitals in that state? Or even one of the largest in New England? No need to imagine it happened. Brain surgery with a room full experts and someone was actually operating on the wrong side of a patent’s head. Three separate times. But it’s not as bad as you think; after all it was three different patients.
Many organizations today have issues; thankfully these organizations are not all performing brain surgery! I say this because I am finding more and more of my clients are making simple mistakes. Many of my clients are even “Value added resellers” and like the example above, it’s the end users who are paying the price. These mistakes fortunately are not life threating, but when it impacts an organization’s bottom line it is career threating.
What the leaders of all organizations should know is that they are dealing with other humans. Human who are imperfect, who have the same emotions, doubts, uncertainties, and conflicts as the rest of us. They sometimes make gravely wrong decisions about people, technology, competition, finances, and so forth. Egregiously wrong. Let’s face facts; CEO’s are not always “In the know” when it comes to technology, just like the typical business executive is not “In the know” about brain surgery. They are dealing with those, who they believe, are experts. People, who are factory trained, have years of experience, maybe they received a degree in the field. (Sounds a lot like medical school and requirements for a doctor no)?
I can tell you that even the best and brightest need help. Unfortunately some executives may not even see all the others who are impacted with what may be simple mistakes. Who pays that price? Someone may lose a job over a bad technology deployment or their bad recommendation for an I-T solution. Yet the business pays the price. Sometimes they pay the price right away and sometimes they are bled dry over time.
This is usually when some of my readers say it is only a “Blah Blah Blah” technology deployment. Well I can share with you that usually there are only two sides to any given head no? What I guess I want to convey is even the Rhode Island Hospital, with its crack medical team, is beating the percentages right? They are the experts in the room with all the training and so on right? Well good news they’re right more than they’re wrong and isn’t that good enough? I guess we can give credit where credit is due?
I want to leave you with this. Are you setting an example? What behavior are you seeking from your team? Have you looked to a technology consultant? Are you going to wait until bad things happen under your watch before you act?
I only mention this because my clients and even the technology team with whom you are dealing with are shockingly human.